Help

Answers about buying classes, tickets, points and vouchers.

How do I pay?

Checkout runs on Stripe. Pay by card or any other method shown there, such as FPX online banking. Stripe emails your receipt.

How long are seats held while I pay?

Your seats are held for 35 minutes from the moment you continue to payment. If the payment doesn't finish in that time, the seats go back on sale.

I paid with FPX but my ticket isn't showing.

FPX payments appear under Purchases once your bank confirms them, which can take a few minutes.

Where do I find the join link for an online class?

Under Purchases, on the class card, once your payment is confirmed.

Can I change who is attending?

Yes. Under Purchases, edit the name, email or phone on any ticket until the class starts. Each email can hold only one seat per class.

How do I cancel or get a refund?

Contact support. A refund covers the whole order. It frees the seats and returns any vouchers used on it.

How do points and vouchers work?

You earn AI365 points on paid orders. Spend them on vouchers, then pick the vouchers at checkout. Each voucher takes money off one seat in the classes it lists, and several can be used on one order. Vouchers can expire, so check the date on My vouchers.

What are event points?

Points from a code we share at AI365 events. Add the code on your Profile page. Event points expire, and your Profile shows the date. Points you earn on purchases never expire. Whenever you spend points, event points go first, the soonest to expire first. Points given back to you keep their expiry date.

What happens to a voucher if my order is refunded?

The voucher comes back to you, if it hasn't expired. The points spent on it don't.

Still stuck?

Email support@ai365.com, or use the contact form on AI365 (needs your AI365 login).